Your privacy matters

At Southern Ave, we understand the importance of your privacy. This page outlines our commitment to protecting your personal information and explains how we handle the data we collect.

Privacy Policy

Effective Date: November 2024

Southern Ave ("we," "us," or "our") values your privacy and is committed to protecting the personal information of our tenants and website visitors. This Privacy Policy describes how information is collected, used, and protected when you access our website and tenant portal.

Information We Collect

We may collect limited personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Unit or property reference

  • Payment-related information necessary to process rent payments

Southern Ave does not store credit or debit card numbers. All payment transactions are processed securely through Stripe, a third-party payment processor.

How We Use Information

Information collected is used solely to:

  • Process rent payments

  • Provide payment confirmations and receipts

  • Communicate regarding tenancy, payments, or portal access

  • Maintain internal business and accounting records

We do not sell, rent, or disclose personal information to third parties for marketing or advertising purposes.

Payment Security

All online payments are processed through Stripe, which uses industry-standard encryption and security safeguards. Southern Ave does not have access to full payment card details.

Tenant Portal Access

Tenant portal pages are password-protected and intended only for authorized tenants. Tenants are responsible for maintaining the confidentiality of their portal access link and password.

Data Protection

We take reasonable administrative and technical measures to safeguard personal information. However, no method of electronic transmission or storage is completely secure.

Third-Party Services

Our website may include links to third-party services such as Stripe. Southern Ave is not responsible for the privacy practices or content of those external services.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

For questions regarding this Privacy Policy, please contact:

Southern Ave
info@southernave.com

Terms of Use

Effective Date: November 2024

By accessing or using the Southern Ave website and tenant portal, you agree to the following Terms of Use.

Authorized Use

The tenant portal is provided solely for authorized tenants to submit rent payments and access tenancy-related information. Unauthorized access or use is prohibited.

Accuracy of Payments

Tenants are responsible for reviewing the payment amount displayed prior to submission. If the amount is incorrect, payment should not be submitted and management should be contacted immediately.

Payment Processing

All payments are processed through Stripe. Southern Ave is not responsible for delays, errors, or interruptions caused by third-party payment processors.

No Legal or Financial Advice

Information provided on this website is for general informational purposes only and does not constitute legal or financial advice.

Limitation of Liability

Southern Ave shall not be liable for damages arising from the use or inability to use the tenant portal, including technical issues beyond our reasonable control.

Modifications

We reserve the right to modify or discontinue the tenant portal or these Terms of Use at any time without prior notice.

Governing Law

These Terms of Use are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

 

Privacy and security

We take the privacy and security of your information seriously. We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and regular security audits. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

Your choices

You have the right to control how your information is used. You can choose not to provide us with any personal information. You can also opt-out of receiving communications from us at any time by contacting us using the information below. Please note that even if you opt-out, we may still need to contact you regarding important updates or legal matters.

Contact and policy updates

If you have any questions or concerns about our privacy policy, please contact us at info@southernave.com. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here that it has been updated.